Your privacy matters to us

We collect information you provide directly to us, including when you purchase tickets, sign up for our newsletter, submit a contact or sponsorship enquiry, or otherwise communicate with us. This may include:

• Your name, email address, and phone number
• Billing and payment information (processed securely by our payment provider — we do not store full card details)
• Organization or company name, for sponsorship enquiries
• Any other information you choose to include in a message to us

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and pages visited, typically through cookies and similar technologies.

We use the information we collect to:

• Process ticket purchases and send confirmations
• Respond to enquiries about events, sponsorships, or partnerships
• Send updates about upcoming events, if you've opted in to our newsletter
• Improve our website, events, and overall guest experience
• Comply with legal obligations and protect against fraud or misuse

We do not sell your personal information to third parties.

We may share information with trusted third parties who help us operate our business, including:

• Payment processors and ticketing platforms, to complete your purchase
• Email and communication service providers, to send updates you've opted into
• Venue partners, where necessary for event entry and safety

These providers are only given the information needed to perform their services and are required to protect it accordingly. We may also disclose information if required by law or to protect the rights, safety, or property of BC Voice, our guests, or the public.

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can usually adjust your browser settings to refuse cookies, though some parts of our site may not function as intended without them.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse — but no method of transmission or storage is ever completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of marketing emails at any time, using the unsubscribe link in any email
• Ask how your information is used or request a copy of it

To exercise any of these rights, please contact us using the details below.

Our website and events are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the updated version on this page with a revised "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, reach out to us at info@bcvoice.ca, or via our contact page.